Analytics FAQ

FAQs about Falkor's app & story analytics

How to export analytics?

Falkor has selected data that is available for export. To learn more about this feature please see Exporting.

User Log Issues: Send Debug Report

For issues that require deeper investigation, users may be asked to Send a Debug Report to Falkor.

If a user's logs are persistently failing to upload, you can ask them to send a debug report from their account. This will send Falkor a report to investigate device log issues.

To send a Debug Report, the user will need to:

  1. Open the app and go to "Account"

  2. Under "Information", select "Send Debug Report"

  3. Choose "Yes" to send

How a user can send a debug report

Analytics not displaying

If you are a Falkor backend user and are unable to see analytics on your Analytics page, please check the following:

  1. That you have the correct user permission (your Falkor Agent can check this).

  2. Try using the platform by opening a browser tab in incognito mode. If the analytics load, then it's likely that you have a plugin (e.g. anti-virus or ad-blocker plugin) that is blocking required scripts to run Falkor.

  3. To permanently resolve a plugin from blocking Falkor displays, you can whitelist the domain in any anti-virus or ad-blocking plugins.

Where can I see my story build version?

Open a story in Authoring & select Story from the top menu. Select Builds & Archives from the dropdown to see all the builds and date when each build was released.

User Logs not Updating

When a user reports that they have completed a story, but their logs do not reflect the same status on the backend, you can manually edit the logs.

Force Status

You can edit the score (if max. score was set), duration, and status of the log.

In Analytics, open a story, and then got to Logs. From here you can select the cogwheel icon for any specific user and then select "Force Status". Force Status allows you to manually enter the time taken to complete a story, and to set the status (In Progress or Completed).

Export now showing fields/headings

Exports from Falkor use a semi-colon delimiter with quotes as a string delimiter. When opening a CSV export, please open it with these options. Generally, most Excel programs have this set as the default.

If column headings are missing or fields are missing, it is possible that these options were not applied.