Analytics FAQ

FAQs about Falkor's app & story analytics

How to export analytics?

Falkor has selected data that is available for export. To learn more about this feature please see Exporting.

Analytics not displaying

If you are a Falkor backend user and are unable to see analytics on your Analytics page, please check the following:

  1. That you have the correct user permission (your Falkor Agent can check this).

  2. Try using the platform by opening a browser tab in incognito mode. If the analytics load, then it's likely that you have a plugin (e.g. anti-virus or ad-blocker plugin) that is blocking required scripts to run Falkor.

  3. To permanently resolve a plugin from blocking Falkor displays, you can whitelist the domain in any anti-virus or ad-blocking plugins.

Where can I see my story build version?

Open a story in Authoring & select Story from the top menu. Select Builds & Archives from the dropdown to see all the builds and date when each build was released.