The platform is compatible with most standard devices and the latest operating systems. When users experience issues accessing a story or if the story does not run as intended, this may be due to a device issue and it is best to check that the user meets the current system requirements.
The following minimum system requirements apply to all users (end-users and platform backend users). Note that the minimum requirements are regularly updated in order to ensure that the platform is up to date with the latest technology.
Operating Systems (Mobile & Tablet): Apple and Android only
Browser Requirement (for Desktop/Web): Evergreen browsers (browsers that always receive the latest updates). See here: http://outdatedbrowser.com/en
Minimum Device OS: Android Nougat 7.0+, Apple iOS 11 (note that the platform does not support operating systems that have been deprecated by either Android or Apple and therefore minimum device OS requirements will change accordingly)
Minimum Device Memory: 512MB Ram
Minimum Device Storage: 2GB
Minimum Available Storage: 200MB
Access to Connection: Device(s) must connect to download stories and sync data/results
Is my device incompatible or outdated?
If your device seems to freeze or content does not load, this may be related to your device or browser either being incompatible or not up-to-date. You can try the following steps to fix the issue.