User Roles

Assign appropriate user roles and access.

When adding a Team User or an Access User, you can choose their role & limit their access.

User Role Types

Role	Description
Agent	Full access. Can add new team members, create groups & create workflows. Can reassign the Agent role (only one Agent per account).
Admin	Full access. Can add new team members, create groups & create workflows.
Publisher	Limited access. Can author & publish content, but can't manage users & groups.
Analyser	Very limited access. Only has access to analytics.
Data Privacy	Access to data privacy checks. Only has access to Analytics, Groups, Data Compliance.
Support	Receives & handles tickets from customers linked to this account.

You can give Full Access or Deny Access to a feature.

It is recommended to always have one or two Admin roles (Admins can add new users & create Workflows).

User Access Levels

Feature	Agent	Admin	Support	Publisher	Analyser
Authoring	Full	Full	Full	Full	Deny
Analytics & Trends	Full	Full	Full	Full	Full
Marketplace	Full	Full	Full	Full	Full
Groups	Full	Full	Full	Deny	Deny
Account & Access	Full	Limited	Full	Deny	Deny
Cloudfile	Full	Full	Deny	Full	Deny

Only the Agent can re-assign the Agent role. Only the Admin role can create Workflows.

Important! Limiting a Team or Access User's access to certain groups will affect their ability to edit and means they only see analytics for those groups.

Analytical data of users who are not part of any groups (because they accessed public content) will also be omitted.