Media Specs
Before you get started...
Supported Media
The platform supports media that aligns with app and web standards, ensuring access on the majority of devices and browsers.
Supported media includes:
Media Type
File Types
Images
.png, .jpeg, .gif, .svg
Video
.mp4
Audio
.mp3
Documents
Image Sizes
When uploading images for page templates or story assets, we recommend a high-resolution. This allows the platform to dynamically resize images.
Your images only need to be bigger than the minimum required size. Bigger images will be resized by the platform to the required size :)
Use the below table as a quick reference of the minimum image sizes:
Image Type
Minimum Required Size
Image Cover (Landscape)
1900 x 1268
Image Cover (Portrait)
1268 x 1900
1136 x 758
Drag & Drop cards
420 x 588
512 x 512
Image Select cards
420 x 588
4096 x 2560
Memory Game cards
420 x 588
1136 x 758
1136 x 758
Swipe Card card
420 x 588
420 x 588
585 x 891
1024 x 1024
1136 x 640
1280 x 800
640 x 1136
Find Images & Videos on Marketplace
The platform provides a direct integration with Unsplash & Pixabay to provide over 1 million photographs and videos. This allows you to just search for something you need without breaking your workflow.
If you don't have any image or video resources on hand or are just looking for something to fill the gap - check out Marketplace.
Video & Audio Optimisation
When working with video or audio there is a hard limit on the file size that will be accepted. These limits ensure that files don't bloat your story to exceed your story limit and to ensure that audio & video playback runs smoothly on low-end devices.
Videos need to be saved as .mp4 with 16:9 aspect ratio. To decrease the size of videos we recommend using https://handbrake.fr/. The maximum permitted size per video is 45MB (10 - 15MB Recommend).
Consider your audience when creating videos. Internet access & speed as well as device quality may affect content load times.
Importing a Podcast
To add episodes from an external podcast, a link to the iTunes podcast or a valid RSS podcast feed must be added.
Importing a YouTube channel
Go to the YouTube channel that you wish to add to your stream and copy the channel ID.
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