Active: If an invite needs to be sent to an "Active" user again, the user must be removed and re-added.
Users are sent one reminder 1.5 days after receiving the first email invite. They can request a new activation code if theirs expires, or you can resend the invite.
Invite expired - what now?
If you received an invite to join a platform app and the activation code has expired, you can still use the "Join" link in the invitation email and then choose "Request a new one" to be sent a new activation code.
My users are not activating :(
Some users will ignore your group invitations - and the reasons for this vary.
It is recommended to communicate with your people before sending the invites. Let them know what's coming to encourage uptake.
Note: Unless you are using a custom domain, invites to join a group are sent from a platform email address.
User can't see a story the my app
If you have a platform app and can't see a specific story (or any stories) on the Discover section of the app, try the following:
Check to see the user has been added to a group that has permission to view the story. Your account agent or admin can search the group using your email address.
Check that the user is active on the group. If not send the invite to activate the user's group status.