Active: If an invite needs to be sent to an "Active" user again, the user must be removed and re-added.
Users are sent one reminder 1.5 days after receiving the first email invite. They can request a new activation code if theirs expires, or you can resend the invite.
Invite expired - what now?
If you received an invite to join a platform app and the activation code has expired, you can still use the "Join" link in the invitation email and then choose "Request a new one" to be sent a new activation code.
My users are not activating :(
Some users will ignore your group invitations - and the reasons for this vary.
It is recommended to communicate with your people before sending the invites. Let them know what's coming to encourage uptake.
Note: Unless you are using a custom domain, invites to join a group are sent from a platform email address.
Can't see a story on my app
If you have a platform app and can't see a specific story (or any stories) on the Discover section of the app, try the following:
Check to see if you were added to a group that has permission to view the story. Your account agent or admin can search the group using your email address.