Group FAQ

Frequently asked questions about groups

Can I resend invites?

It depends on the invite status.

  • Expired: If a user has not activated their account within 28 days, the invite will expire and you will then be able to resend the expired invite.

  • Notified: You can resend an invite using the "Resend Invite" option.

  • Active: If an invite needs to be sent to an "Active" user again, the user must be removed and re-added.

Users are sent one reminder 1.5 days after receiving the first email invite. They can request a new activation code if theirs expires, or you can resend the invite.

Invite expired - what now?

If you received an invite to join a Falkor app and the activation code has expired, you can still use the "Join" link in the invitation email and then choose "Request a new one" to be sent a new activation code.

My users are not activating :(

Some users will ignore your group invitations - and the reasons for this vary.

It is recommended to communicate with your people before sending the invites. Let them know what's coming to encourage uptake.

Note: Unless you are using a custom domain, invites to join a group are sent from a Falkor email address.

Can't see a story on my app

If you have a Falkor app and can't see a specific story (or any stories) on the Discover section of the app, try the following:

  1. Check to see if you were added to a group that has permission to view the story. Your Falkor admin can search the group using your email address.

  2. Make sure the group that you were added to has been given access to the story.

  3. Your Falkor admin can check if they sent invites.

Users didn't get an invite

Falkor admin: If your users did not get an invite, please check:

  1. That you hit the "Send Invites" button

  2. That the status of user(s) added in Groups is "Invitation Sent";

  3. Check the section on Password & Login issues.

Users didn't get a new story notification

A new story notification email / push notification is only sent once: when the story is first published.

This will go to everyone who is in a group that has been access to the story.

Must Falkor authors and admins be added to a group?

We recommend adding Falkor authors and admins to both the Team and to Groups. Team members have access to all Beta stories, but will also need to be part of a Group to get Live story access.

How do I edit a user's details?

Pending Users: The account Agent can edit user's details.

Active Users: If the user has already activated their account, the user must edit their details.

Why did I get an Activation Reminder?

If accounts are not activated within 1.5 days, a reminder email is sent.