Invite Users

The user invite & onboarding process

Private vs Public App Users

Only private Falkor app users will be sent a unique activation code. The activation code expired after 3 days, and invite reminders are send after 1.5 days. When the invite expires, the user can request a new code, or the admin can resend the invite with a new activation code.

How to Add & Invite Users

Add a user and then send the invite

Once you have created a group and added users, you can send the invitation for them to join your app.

Select the "Send Invites" button in order to send out the invitations. The invited users will receive an email and go through the activation process.

When a user is added to a group, their status will be in "Pending" until the invitation is sent.

Invite Expired

User invites expire after 3 days. This gives users 3 days to activate their account. After 3 days the activation code will expire, but the user can still use the "Join" link to request a new code, or their invite can be resent to them.

Resend Invite

Resend a group invitation when it has expired

To resend, simply select the settings icon for the relevant user and then select "Resend Invite".

You can also use the top right "Send Invites" button and select "Send Expired Invite(s)" in order to send multiple expired invites.

Use the "Resend Invite" option

Invite Reminders

Reminders are sent to users who have not activated their account within 1.5 days. Only one nudge / reminder is sent.

The nudge mail refers to the first invite email and has two options:

  1. "Join" - opens up the invite onboarding steps. The original Activation Code that was sent 1.5 days prior, will need to be used.

  2. "Send new code" - will send a new code. The code sent in the first mail will no longer be valid.

Nudge email reminding users to activate their account